Person and routine
- What does a good day look like?
- Which routines must stay familiar?
- How much privacy or social activity feels right?
- Which language, cultural or dietary preferences matter?
- How close should the setting be to family or clinicians?
Family decision guide
Compare the fit, not just the floor plan.
A beautiful tour can create a strong first impression. A sound decision also looks at the details of daily life.
Support and capability
- What help is available, and at what times?
- What training and supervision do staff receive?
- How are changes in needs evaluated?
- Which services require outside providers?
- What could lead to a transfer or discharge?
Cost and contract
- What is included in the base rate?
- How are care-level charges calculated?
- How often can rates change?
- What deposits or community fees apply?
- What are the refund and termination terms?
Safety and accountability
- Can the facility show its current license?
- Are required endorsements current?
- How are concerns and complaints handled?
- What is the emergency and evacuation plan?
- Who communicates with the family?
On the tour
Tour questions worth asking.
- Who will be the main contact after move-in?
- What changes at night and on weekends?
- Can we review a sample monthly statement?
- How do residents spend a typical afternoon?
- How are preferences recorded and shared?
- What happens if needs increase?
- What is not included in the advertised rate?
- May we speak with a current resident or family?
The strongest choice should make sense on an ordinary Tuesday, not only during a tour.
Talk through your options